This document is pending formal legal review and may be updated before general launch.
This subscription agreement (the Agreement) applies to organisations on a paid TenderLock plan (the Customer). It supplements the Terms and conditions and takes precedence on the matters below.
1. Subscription
We grant the Customer a non-exclusive, non-transferable right to use the Service for its own procurement during the subscription term, within the limits of its plan as shown in the Pricing and credits schedule or an Enterprise order.
2. Term and renewal
- Monthly plans: renew each month until cancelled.
- Annual plans: renew each year until cancelled.
- Cancellation: takes effect at the end of the current period. Fees already paid are not refunded except where required by law.
3. Changing plans
- Upgrades: take effect immediately and are charged pro rata for the rest of the period.
- Downgrades: take effect from the next renewal, with any credit applied to the next invoice.
4. Fees and credits
- Fees: as shown at checkout, excluding VAT.
- Price changes: we will give at least 30 days' notice before a price change applies to an existing subscription.
- Included credits: renew each billing period and do not roll over.
- Top-ups: purchased credits are non-refundable and remain valid for 12 months, even if the subscription ends.
- Auto top-up: where enabled by the account owner, we charge the saved card for the selected pack when the balance falls below the chosen threshold.
5. Payment
Payments are taken by card through Stripe. If a payment fails we will email the account owner and retry on a set schedule. If payment is still outstanding after the final retry, the account may move to read-only access until it is settled. Tender records are never deleted because of non-payment.
6. Data protection
We process personal data in Customer Content as a processor on the Customer's behalf under our Data processing terms.
7. Confidentiality
Each party will keep the other's confidential information confidential and use it only for the purposes of this Agreement.
8. Liability
Each party's total liability in any 12-month period is limited to the fees paid or payable by the Customer in that period. Neither party is liable for indirect or consequential loss. These limits do not apply where the law does not allow them.
9. Enterprise
Enterprise plans are governed by an order form that may set different limits, service levels, support and terms. The order form prevails over this Agreement.